After Care

Support that keeps working long after installation day.

A smart home or business system is only as good as the support behind it. Riccolo offers ongoing system support, can recover and rescue systems left behind by a poor installation, or simply act as your lead company — managing every system in the property on your behalf, whoever originally installed it.

What’s included

System Support

Ongoing maintenance, monitoring and troubleshooting for systems Riccolo has installed, so small issues get caught before they become bigger ones.

Recovering Poor Installs

Riccolo can inspect, report on and put right systems left unreliable, unfinished or poorly configured by a previous installer.

Lead Company Management

Prefer one point of contact? Riccolo can take on the role of lead company, managing and coordinating every system in your home or business going forward.

After Care

Straightforward support, not a tier list.

Every system Riccolo installs is covered by a 2-year warranty, with free call-outs and support included to put things right. After that, support continues on a simple call-out basis — no ongoing contract, no packages to choose between.

Within 2 Years

Free call-outs and support for anything covered by the installation warranty. If something isn’t working as it should, Riccolo puts it right at no extra cost.

After 2 Years

Support continues on a call-out basis. Repairs, changes to existing settings and additions to the system are charged according to what’s actually needed.

Contact Riccolo

Inherited a system, or ready for ongoing support?

Tell us what you have in place, who installed it and what is not working as it should, and Riccolo can recommend the right level of after care.

Discuss After Care